Aftersales

Smart service through intelligent data processing and efficient supply chains.

Improving services via digitalization and networking

Global client relationships, international supplier networks and consistent service levels are significant factors for the fast and reliable supply of spare parts.

Fluctuations in demand, volatile markets and increasing product diversity are making the aftersales business even more complex. Shifts in wholesale channels and e-commerce, and innovative technologies such as 3D printing are creating new opportunities for digital value creation.

We plan and implement complete solutions for our clients to cost-effectively produce individual items and small series using additive manufacturing. This also includes coordinating the related architecture, IT and logistics.

Close-up of a 3D printer — 3D printing as a significant technology in the aftersales industry.

Overview of a high-bay warehouse system — View into the high-bay warehouse for storing spare parts.

Close-up of a montage — We support you in the realization of complete solutions for the production of single pieces and small series.

3D printing as a significant technology in the aftersales industry.

View into the high-bay warehouse for storing spare parts.

We support you in the realization of complete solutions for the production of single pieces and small series.

Our industry-specific services:

We integrate your specific requirements into an efficient and sustainable supply chain, supporting you with the following:

Migration from reactive to predictive service strategies and financially optimized maintenance
Design of a digital twin as the basis for future-proof after-sales processes
Synchronization of relevant (service) information
Optimization of parts availability, deadline quality and client communication
Provision of value-added services such as kit building, customizing and repackaging activities